Privacy Policy

Last updated: June 2026 · United States

My Simple AI Help ("we," "us") is operated by Sierra Entertainment LLC. This policy covers mysimpleaihelp.com and how we handle information from visitors and clients.

Information we collect

• Contact info — name and email when you contact us or become a client
• Business info — for clients: company details needed to deliver services
• Technical logs — IP address, browser type (hosting provider security logs)
• Site chat (MSAH Assistant) — if you use our chat widget, we temporarily store your messages on our server to answer you and review quality. We delete routine chat logs after review (typically within 90 days). We do not sell chat data.
• Cookies — essential cookies only; see Cookie Notice

How we use information

• Respond to inquiries and deliver contracted services
• Send weekly client reports and account communications
• Process payments through our payment processor
• Protect the site from abuse

We do not sell your personal information.

Third-party services

We use providers for hosting, email, and payment processing. They receive only what they need to perform their service and have their own privacy policies.

Retention

We keep information as long as needed for the purposes above or as required by law. You may request deletion of inquiry data.

California residents (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it
• Request access to or deletion of personal information we hold about you
• Correct inaccurate personal information
• Not be discriminated against for exercising these rights

We do not sell or share personal information for cross-context behavioral advertising. To make a request, email hello@mysimpleaihelp.com with "California Privacy Request" in the subject. We will verify your request and respond as required by law.

Children

Our services are for businesses. We do not knowingly collect information from children under 13.

Changes

We may update this policy. The date above will change when we do.

Contact

Email: hello@mysimpleaihelp.com
Owner: Ray Wallace · Sierra Entertainment LLC